Using eDiscovery as part of your pitch to win work

Innovation will continue to be a core focus for lawyers. A good eDiscovery partner will proactively innovate solutions across their technical and development teams to overcome data and workflow challenges. In turn, these solutions can form part of your organisation’s overall strategy to deliver competitive service levels and value to your clients. You should work in conjunction with your eDiscovery partner to build these communications into your pitch to win work and maintain strong client partnerships.

Consider

• Including your eDiscovery use as a part of your responses to Request for Proposal or quote addressing sections covering technology and innovation.

• Involving your eDiscovery partner in your client pitches, having them communicate, first-hand, the technical and legal outcomes that can be achieved through the adoption of eDiscovery technology and processes. They can also answer technical questions posed by interested stakeholders in the room.

• Developing case studies highlighting how your eDiscovery use delivered tangible benefits to clients, for example, quicker results, reduced fees, risk mitigation and strategic advantages.

• Preparing and delivering professional development seminars that educate both internal and external stakeholders on the benefits of leveraging eDiscovery. This might encourage broader internal workflow enhancements that deliver better results and service to clients. It could also help to educate an external party as to why the technology is used by you and the team.

• Changing how you bill clients for work on matters for which eDiscovery can be used. Perhaps adoption of the technology allows you to enter value based or fixed fee commercial structures.